Shootbox — A Shoebox Collective App

Support

We read every message.
Need help? Email hello@shootbox.app and we will get back to you as soon as we can. Please include the email on your account and what you were doing when it went wrong.

Delete my account

Open the Profile tab, tap the … menu in the top right, choose Delete Account, and confirm. This permanently removes your profile, photos, likes, follows and other personal data.

Change my email or password

Profile tab → … menu → Change Email or Change Password. If you signed in with Apple, your email is managed by Apple.

Turn notifications on or off

Profile tab → … menu → Notification Settings. You can set your daily reminder time and turn the follow-up reminder, like alerts and new-follower alerts on or off separately. If you never see notifications, check that Shootbox is allowed under iPhone Settings → Notifications.

Report a photo or someone’s account

Tap the … menu on any photo and choose Report, or open their profile and report from there. Our team reviews every report. Photos that clearly break our rules are removed.

Block someone

Use the same … menu on their photo or profile and choose Block. They stop seeing you and you stop seeing them. You can review blocked people any time in Profile → … menu → Blocked Users.

My photo was removed or my account was suspended

Photos are checked automatically before they appear. If you think we made a mistake, email us from your account’s address and we will take another look.

I can’t post today’s photo

Each prompt allows one photo per day, and a new prompt arrives at midnight. You can replace today’s photo from your profile until the day ends.

My data

To request a copy of your data, or to correct something, email us. See the Privacy Policy for what we collect and the Terms for the rules of the community.